AI PHONE HOST · BUILT FOR RESTAURANTS

Your phone rings all night. Who's actually answering?

DineRelay's AI host answers every call on the first ring — booking tables, taking pickup orders, quoting wait times, and answering menu and hours questions — in English, Spanish, and Chinese. No voicemail. No hold music. No table or order lost while your team is in the weeds.

Call the live AI demo: +1 (604) 337-8881 →See how it works
BUILT IN VANCOUVER · ANSWERS IN 3 LANGUAGES · LIVE IN DAYS, NOT WEEKS · NO LONG-TERM CONTRACT
LIVE · INBOUND CALL
INCOMINGUnknown caller · 7:42 PM Fri
GUEST
Hi — do you have a table for four this Friday around 7?
DINERELAY AI HOST
We do! I have 7:00 or 7:30 for a party of four on Friday. Which works best?
GUEST
7:30 is perfect. It's for a birthday.
DINERELAY AI HOST
Lovely — booked for 7:30, party of four, birthday noted. Can I get a name and number for the reservation?
LOGGED TO HOST STAND
typeRESERVATION
party4 guests
timeFri · 7:30 PM
noteBirthday 🎂
statusCONFIRMED

Illustrative scenario. The conversation flow is real DineRelay behaviour; caller details are anonymized.

THE CALLS YOU CAN'T GET TO — AND THE COVERS YOU LOSE

A busy restaurant misses 1 in 3 calls at peak. Most of them never call back.

Reservations, pickup orders, "are you open?", "how long's the wait?" — the phone never stops during service, exactly when every hand is on the floor. Most of these calls take under two minutes and need no judgment. But each one you miss is a table you don't seat or an order that goes to the place that picked up.

INBOUND CALL TYPE% OF VOLUMETIME / CALLNEEDS A PERSON?
Reservation / table request32%2 minNo
Takeout / pickup order24%4 minNo
Hours, location & parking16%1 minNo
Menu & dietary questions12%2 minNo
Catering / large party9%6 minSometimes
Complaint / special request7%5 minYes
DineRelay handles the 84% your staff shouldn't have to stop for — so your team can focus on the guests in the room.
FROM RING TO BOOKED — IN UNDER 60 SECONDS

Three steps. Zero missed calls.

No menu trees, no "press 1 for reservations." Just a natural conversation that ends with a booked table, a placed order, or an answered question.

01
It picks up on the first ring
Your AI host answers instantly, 24/7, and greets each caller in their own language — English, Spanish, or Chinese.
02
It handles the request
Books the table, takes the pickup order, quotes the wait, answers menu and hours questions — naturally, like your best host on their best night.
03
You get a clean summary
The reservation or order lands at the host stand, your POS, or your phone in seconds — structured, accurate, and ready to act on.
EVERY CALL CAPTURED · EVERY GUEST ANSWERED · NOTHING IN THE VOICEMAIL BLACK HOLE
BUILT FOR EVERY KIND OF DINING ROOM

Made for restaurants that live on the phone.

Same product, same pricing, dining-room-specific logic. If guests call to book, order, or ask, DineRelay fits.

FINE DINING
Reservations, special occasions, dietary notes, deposits.
“A window table for two Saturday at 8 — it's our anniversary.”
PIZZERIA / TAKEOUT
Pickup orders, wait times, modifications, payment.
“Large, half pepperoni half mushroom, pickup in 30?”
CAFÉ / BAKERY
Custom cake orders, catering trays, hours, allergens.
“Do you have a gluten-free birthday cake for Sunday?”
FAMILY RESTAURANT
Large parties, walk-in wait times, high chairs.
“Table for 8 tonight — how long is the wait?”
MULTI-LOCATION
Routing by location, hours, directions, transfers.
“Which of your locations is open past 10?”
CATERING / EVENTS
Quotes, headcounts, dates, callback scheduling.
“Catering for 50 next Friday — can someone call me back?”
WHAT THIS LOOKS LIKE FOR A BUSY 70-SEAT RESTAURANT

The math for a typical neighbourhood spot.

Modeled on benchmarks for a single-location restaurant doing brisk dinner and weekend volume. Your numbers will vary — we'll model your exact operation on the demo call.

Metric
Before
After
Recovered
Calls answered during dinner rush
~60%
PICKED UP
100%
PICKED UP
+40 pts
NEVER MISSED
Reservations lost to voicemail
~25
PER WEEK
~2
PER WEEK
23
TABLES SAVED / WK
Takeout orders missed at peak
~18
PER WEEK
0
PER WEEK
100%
CAPTURED
Recovered revenue
—
BASELINE
$4–7K
CAD / MONTH
10–20×
VS. COST
It pays for itself before the first weekend is over. We'll do the math with you on a 15-minute call.
COMMON QUESTIONS

Frequently asked questions.

How does it handle a noisy dining room and different accents?
The voice model is tuned for restaurant environments. It filters background clatter and music, and is built to understand a wide range of accents and speaking styles so callers are understood the first time.
Does it work with OpenTable, Resy, or my POS?
Yes. DineRelay pushes bookings and orders into the systems you already use — or, if you'd rather, sends a clean structured summary straight to the host stand, your phone, or a printer. No manual re-entry.
Can it really take orders in Spanish and Chinese?
Yes. The AI host greets and converses with each caller in English, Spanish, or Chinese, and detects their language automatically. The summary you receive is always in your preferred language.
What happens if a caller needs a real person?
Complaints, unusual requests, or anything outside routine booking and ordering are routed straight to your staff — with a real-time summary of what was discussed so your team has full context.
Do I need a new phone number?
No. Keep your current number — forward it to DineRelay when you're busy or after hours, or we can port it onto the platform directly. Nothing on your printed menus or signage has to change.
How long does it take to set up?
Most restaurants are live in days, not weeks. We load your menu, hours, and booking rules, run a few test calls with you, and you're answering every call.
What does it cost?
Less than the revenue from a single missed reservation a day. We start with a short pilot to prove it on your real call volume, then simple month-to-month pricing — we'll do the math on the demo call.
Is there a long-term contract?
No. We begin with a 30-day pilot to prove the value in your restaurant. After that, it's simple month-to-month. Cancel any time.

Stop sending guests to voicemail. Start answering every call.

Built in Vancouver. Answers in English, Spanish, and Chinese. Live in days, no long-term contract. Call the number below right now and talk to the AI host yourself.

Call the live AI demo: +1 (604) 337-8881 →
Or reach us directly · support@dinerelay.com · +1 (604) 337-8881